🎫 Support & Tickets
Support that's connected to everything.
Ticket management, incident tracking, feedback collection, and knowledge base — all connected to your CRM, projects, and team messaging.
Key Capabilities
Everything you need to run support.
🎫
Ticket Management
Create, assign, prioritize, and track support tickets from intake to resolution — with full history and context.
⚠️
Incident Tracking
Track incidents, outages, and escalations with status updates, root cause analysis, and post-incident reviews.
💬
Feedback Collection
Capture customer feedback, satisfaction scores, and NPS — linked directly to tickets and contacts.
📚
Knowledge Base
Build and maintain a searchable knowledge base to deflect tickets and empower customers to self-serve.
⏱️
SLA Tracking
Define SLAs, track response and resolution times, and get alerts before deadlines slip.
🌐
Customer Portal
Give customers a branded portal to submit tickets, view status, and access knowledge base articles.
How It Connects
Support that doesn't live in a silo.
Because your help desk should know about your customers, projects, and team conversations — automatically.
+
Support + CRM
Customer ticket → see full customer history instantly. Every support interaction has the full context of who they are and what they've bought.
+
Support + Projects
Escalate a ticket to a project task in one click. Technical issues flow directly into your project backlog without copy-paste.
+
Support + Messaging
Discuss tickets with your team without leaving the ticket. Context and conversations stay together.
Why Switch
vs Zendesk, Freshdesk, Jira Service Management
Zendesk
Freshdesk
Jira Service Management
→
◆ Qais Support
Standalone help desks force you to switch context and re-enter data. Qais Support lives inside your workspace — connected to CRM, projects, and messaging from day one.
Try Support & Tickets free.
14 days. No credit card. Your help desk, knowledge base, and team — all connected.